Frequently Asked Questions

Orders & Shipping
Q: Do you ship across Canada?
A: Yes. We ship paddle boards across Canada. Delivery times vary by destination and will be shown during checkout.
Q: Is shipping free?
Shipping is available across Canada. Any applicable shipping costs or promotions will be shown at checkout.
Q: How long will delivery take?
Orders are typically processed within 1–2 business days. Delivery time depends on your location.
Q: How can I track my order?
Once your order has been shipped, you'll receive a tracking number by email.
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Product
Q: What is included with the paddle board?
Each board includes the essential equipment needed to get on the water. Please refer to the individual product page for the complete kit contents.
Q: How long does it take to inflate?
Most users can inflate the board in approximately 5–10 minutes using the included hand pump. Inflation time may vary depending on experience.
Care & Maintenance
Q: How should I store my paddle board?
Store the board clean and dry in a cool location away from prolonged direct sunlight.
Q: Should I keep it fully inflated?
For long-term storage, we recommend reducing the pressure and storing the board dry.