Refund Policy

We want you to shop with confidence.

If you experience an issue with your order, please contact us and we'll do our best to help.

Returns

Unused products in their original condition and packaging may be eligible for return within 30 days of delivery.

To be eligible for a return:

  • The item must be unused.
  • The item must be in its original packaging.
  • Proof of purchase is required.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Non-Returnable Items

Returns cannot be accepted for products that:

  • have been used on the water
  • are damaged due to misuse
  • are missing parts not caused by Glidark
  • are returned without prior authorization

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Include:

  • your order number
  • photos of the product
  • photos of the packaging

We will review the situation and provide an appropriate solution.

Refund Processing

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your financial institution to process the refund.